13.1. Error Reports
In order to continuously improve SuCri, your feedback on errors and problems is of great importance. In this chapter, you will learn how to efficiently submit error reports to us using integrated diagnostic and support functions. We will explain the use of log files, how to send support requests, and the recommended content for fast processing.
Error Logs
Use the command SuCriShowLog to open the current log files.
These contain technical information about executed commands, the system environment, and possible error messages. Please attach these log files to your support requests, as they enable a rapid diagnosis.
Send Error Report
Use the command SuCriSendSupportRequest to send an error report directly from SuCri to the IntegaDesign Helpdesk.
You can also attach screenshots and a brief description of the problem there. The system automatically transfers the relevant log and version data – saving you time and ensuring we receive all necessary information.
Typical Content of an Error Report
To ensure your report can be processed quickly, we recommend providing the following details:
- Description of the problem (e.g., "SuCri tab not visible in the ribbon").
- Detailed steps that led to the error.
- Version numbers of Autodesk Plant 3D / Advance Steel and SuCri.
- Log file (retrieved via SuCriShowLog).
- Screenshots of the error, if available.
Processing Workflow
The support process is divided into the following steps:
- You send the report via SuCriSendSupportRequest or by email to the helpdesk.
- The support team reviews the case and contacts you with proposed solutions.
- If necessary, the error will be fixed in future updates and documented in the Release Notes.