8.5.2. Problem when importing supports between different SuCri versions

In this article, you will learn why errors may occur when importing supports between different SuCri versions and how to resolve them. Consistency of software versions is crucial for smooth data exchange within your projects.

Prerequisites

Access to the source and target installations of SuCri.
The support data to be imported is available in JSON format.

Step-by-Step Instructions

Check versions: Determine which SuCri version was used for the export. An error occurs, for example, if supports were exported with version 24.1.7.5 and are now to be imported into version 25.1.0.2.
Re-export: Open the source data with the current SuCri version (e.g., 25.1.0.2).
Export supports: Perform the export of the supports again to generate a compatible JSON output format.
Perform import: Import the newly created files into your target environment.

Expected result: The import process is completed without error messages, and the supports are correctly available.

Important Notes

Format changes: There were changes to the JSON output format between versions 24.1.7.5 and 25.1.0.2, which prevent downward compatibility.
Best Practice: Ideally, always use the same SuCri version for export and import within a project.
Project coordination: Before a version change, clarify within the team whether existing export data needs to be migrated or re-generated.
Plant 3D: Standard Plant 3D supports are generally not affected by this issue.

Troubleshooting

Error persists despite re-export: Check if these are standard Plant 3D supports.
Technical Support: Should problems continue to occur, please contact support and provide the affected export data for analysis.