In SuCri you can easily adjust the format of the support number (SuNo) in order to use individual designations or project-specific structures. This enables a flexible organization of your support processes directly via the system settings.

Prerequisites

  • Access to the Module 2 or Module 4 Settings.
  • Permission to edit system settings.

Step-by-step guide

  1. Open the Module 2 or Module 4 Settings in your SuCri environment.
  2. Switch to the Settings tab.
  3. Look for the entry SuNoFormat. Here you define the basic format. Use the placeholder {FreeNumber} for the position of the sequential number.
    • Example: SU{FreeNumber} produces SU001, SU002 etc.
    • Example: STB_A_{FreeNumber} produces STB_A_01, STB_A_02 etc.
  4. Then look for the entry SuNoFreeNumber. Here, enter as a decimal number how many digits the number should contain.
    • Enter 2 for two-digit numbers (01, 02...).
    • Enter 3 for three-digit numbers (001, 002...).
  5. Click Save and then reload the settings to activate the changes.

Expected result: When using the Attaching function or when creating a new support, the adjusted format is generated and suggested automatically.

Important notes

  • Automatic counting: The system counts the number up automatically; a manual change of the sequential number is not possible.
  • Validity: Changes to the format only affect newly created supports. Existing support numbers remain unchanged.
  • Best practice: Use consistent formats project-wide to ensure a clean and traceable structure.
  • Number of digits: Make sure SuNoFreeNumber is chosen large enough to cover the expected number range.

Troubleshooting

  • Format is not applied: Make sure you reloaded the settings after saving.
  • Placeholder error: Make sure the placeholder is written exactly as {FreeNumber} (mind the upper/lower case).