To continuously improve SuCri, your feedback on errors and problems is of great importance. In this chapter you will learn how to efficiently submit error reports to us via integrated diagnostic and support functions. We explain how to use the log files, how to send support requests, and the recommended contents for quick processing.

Error logs

With the command SuCriShowLog you open the current log files.

These contain technical information about executed commands, the system environment and possible error messages. Please attach these log files to your support requests, as they enable a quick diagnosis.

Send an error report

Use the command SuCriSendSupportRequest to send an error report directly from SuCri to the IntegaDesign helpdesk.

There you can additionally attach screenshots and a short problem description. The system transmits the relevant log and version data automatically, so you save time and we receive all the necessary information.

Typical contents of an error report

So that your report can be processed quickly, we recommend the following information:

  • Description of the problem (e.g. "SuCri tab not visible in the ribbon").
  • Detailed working steps that led to the error.
  • Version numbers of Autodesk Plant 3D / Advance Steel and SuCri.
  • Log file (retrieved via SuCriShowLog).
  • Screenshots of the error, if available.

Processing workflow

The support process is divided into the following steps:

  • You send the report via SuCriSendSupportRequest or by email to the helpdesk.
  • The support team reviews the case and gets back to you with proposed solutions.
  • If necessary, the error is fixed in future updates and the release notes.